Terms of Service

Last updated: September 13, 2026

These terms govern use of SitePulse at site-pulse.net and the SitePulse Connect app (the "Service"). By creating an account or using the Service you agree to them. If you are using the Service on behalf of a company, you confirm you have authority to bind that company.

1. Accounts

• Builder accounts are created by self-serve signup or by SitePulse. Homeowner and team accounts are created by invitation from a builder.
• You are responsible for keeping your login credentials confidential and for activity under your account.
• You must provide accurate contact and billing information and keep it current.

2. Plans, trials and billing

• New builder companies receive a free trial. No payment method is required to start. When the trial ends, the account becomes read-only until a plan is chosen; no data is deleted.
• Paid plans are billed in advance, monthly or yearly, through Stripe. Prices are shown before you subscribe and may change with at least 30 days' notice; changes never apply mid-term.
• Plans are limited by active projects as described on the pricing page. Completed projects do not count toward the limit.
• You can cancel at any time from Plan & billing. Cancellation takes effect at the end of the current billing period. Fees already paid are non-refundable except where required by law.
• Founding-customer discounts remain in effect for as long as the subscription stays continuously active.

3. Your content

• You own the photos, notes, documents, recordings and other content you put into the Service. You grant SitePulse a license to store, process, transmit and display that content solely to provide the Service to you and the people you share it with.
• You are responsible for having the right to upload what you upload, including consent to record voices and to photograph or film people and property, and for complying with local recording and surveillance laws where cameras are installed.
• Reports and summaries generated with AI assistance are drafts. You review and approve them before anything is sent to a client, and you are responsible for their accuracy.

4. Acceptable use

You may not use the Service to violate any law, to infringe others' rights, to send spam, to upload malicious code, to probe or disrupt the Service, or to build a competing product by copying its features or content. We may suspend accounts that do.

5. Availability and support

We aim for the Service to be available at all times but do not guarantee uninterrupted access. Planned maintenance is announced in advance where practical. Support is provided by email at support@site-pulse.net.

6. Third-party hardware

Where you connect your own cameras or networking equipment, you are responsible for its purchase, installation, security and compliance. SitePulse relays and displays footage; it does not operate or insure your equipment.

7. Termination

You may close your account at any time by contacting support. We may terminate accounts for breach of these terms. After termination, your content is retained in accordance with our Privacy Policy and can be exported on request.

8. Disclaimers and liability

The Service is provided "as is". To the fullest extent permitted by law, SitePulse disclaims all warranties and is not liable for indirect, incidental or consequential damages, or for loss of data or profits. Our total liability for any claim is limited to the fees you paid in the 12 months before the claim.

9. Changes

We may update these terms. Material changes will be emailed to account holders at least 30 days before they take effect. Continued use after that date constitutes acceptance.

10. Governing law

These terms are governed by the laws of the State of Virginia, USA, without regard to conflict-of-law rules.

Contact

SitePulse · support@site-pulse.net